Key Holder & Guest Experience Leader

dxlcareer; Shenandoah (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder dedicated to delivering unmatched guest experiences. You will welcome guests, understand needs, and guide them through a broad range of apparel, including private labels and tailored clothing.

Join a team that coaches one another to improve selling skills and operations, with incentives like quarterly bonuses. Requires a high school diploma and a customer-focused mindset.

Qualifications

• High school diploma or equivalent (college/university degree helpful, not required).
• Demonstrates superior customer service techniques and experience with problem/complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions to learn about needs, preferences and lifestyle.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures.

Skills

Customer service

Problem resolution

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder dedicated to delivering unmatched guest experiences. You will welcome guests, understand needs, and guide them through a broad range of apparel, including private labels and tailored clothing.

Join a team that coaches one another to improve selling skills and operations, with incentives like quarterly bonuses. Requires a high school diploma and a customer-focused mindset.