Key Holder & Guest Experience Leader

DXL Group; Greenville (SC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, seeks a Retail Sales Associate, Key Holder committed to delivering an unmatched guest experience.

You will welcome guests, become a product knowledge expert across a broad range of apparel, including private labels and name brands, and coach teammates to achieve goals in a fast-paced environment. This role emphasizes customer service and teamwork to drive results.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required).
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Welcome each guest by spending quality time, asking questions to learn needs, preferences and lifestyle.
• Serve as product knowledge expert with the ability to sell a broad range of apparel, including private labels, name brands, and tailored clothing.
• Provide on-going coaching and training for selling skills, behaviors, and operational procedures to build a superior customer-focused sales team.

Skills

Customer service

Product knowledge

Coaching

Sales skills

Relationship building

Education

High school diploma

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, seeks a Retail Sales Associate, Key Holder committed to delivering an unmatched guest experience.

You will welcome guests, become a product knowledge expert across a broad range of apparel, including private labels and name brands, and coach teammates to achieve goals in a fast-paced environment. This role emphasizes customer service and teamwork to drive results.