Key Holder & Guest Experience Lead (Retail)

dxlcareer; Akron (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who believes in delivering unmatched guest experiences.

You will welcome guests, become a product knowledge expert across brands, and coach teammates to hit goals in a fast-paced setting. High school diploma required; ability to lift up to 50 lbs. Store hours typically align with retail schedules.

Qualifications

• Demonstrates superior customer service techniques.
• Ability to resolve problems and complaints effectively.
• Strong communication and teamwork skills.

Responsibilities

• Welcome each guest and assess needs by asking questions.
• Serve as product knowledge expert across brands and tailoring options.
• Coach and train team members to improve selling skills and store procedures.

Skills

Customer service

Communication

Coaching

Sales knowledge

Education

High school diploma

College/University degree helpful

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who believes in delivering unmatched guest experiences.

You will welcome guests, become a product knowledge expert across brands, and coach teammates to hit goals in a fast-paced setting. High school diploma required; ability to lift up to 50 lbs. Store hours typically align with retail schedules.