Key Holder & Retail Sales Coach - Guest Experience

dxlcareer; Euless (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder dedicated to delivering an unmatched guest experience in a fast-paced environment. You will welcome guests, ask questions to learn needs, and become a product‑knowledge expert across private labels and brands.

You will coach team members on selling skills and procedures, while upholding the brand standards.

Qualifications

• High school diploma or equivalent; college degree helpful not required.
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Welcome guests by engaging, learning needs, and guiding selections.
• Serve as product knowledge expert with the ability to sell and market a broad range of apparel, including private labels and brands.
• Coach team members on selling skills, behaviors, and operational procedures.

Skills

Customer service

Problem solving

Coaching others

Education

High School Diploma or equivalent

College degree helpful

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder dedicated to delivering an unmatched guest experience in a fast-paced environment. You will welcome guests, ask questions to learn needs, and become a product‑knowledge expert across private labels and brands.

You will coach team members on selling skills and procedures, while upholding the brand standards.