Key Holder & Guest Experience Leader

dxlcareer; Sioux Falls (SD); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group, the largest specialty retailer of men's Big & Tall apparel, seeks a Retail Sales Associate, Key Holder dedicated to delivering an unmatched guest experience. You will help lead a sales team, share product knowledge, and coach teammates to meet and exceed goals.

In this role, you will engage guests, understand their needs, and present a broad range of apparel. The position emphasizes teamwork, coaching, and delivering superior service in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Demonstrates superior customer service techniques and problem resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Welcomes guests by spending quality time to learn their needs, preferences and lifestyle.
• Serves as a product knowledge expert across a broad range of apparel, including private labels and name brands.
• Provides on-going coaching and training for selling skills and store procedures to the sales team.

Skills

Customer service

Product knowledge

Coaching & training

Problem resolution

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big & Tall apparel, seeks a Retail Sales Associate, Key Holder dedicated to delivering an unmatched guest experience. You will help lead a sales team, share product knowledge, and coach teammates to meet and exceed goals.

In this role, you will engage guests, understand their needs, and present a broad range of apparel. The position emphasizes teamwork, coaching, and delivering superior service in a fast-paced setting.