Key Holder & Customer Experience Leader

dxlcareer; United States; On-site; USD 32,000 - 38,000; Full time

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who is devoted to delivering an unmatched guest experience in a free-standing store that closes at 7pm.

You will coach team members, share product knowledge across a broad range of apparel, and help build a high-performing sales team with ongoing coaching and training, while maintaining store operations and customer service standards.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Problem resolution

Product knowledge

Coaching team members

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder who is devoted to delivering an unmatched guest experience in a free-standing store that closes at 7pm.

You will coach team members, share product knowledge across a broad range of apparel, and help build a high-performing sales team with ongoing coaching and training, while maintaining store operations and customer service standards.