Key Holder & Customer Experience Leader

Bath & Body Works; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Tuition assistance with Guild

Job summary

Bath & Body Works in Charlotte, NC is seeking a proactive Key Holder to support delivering sales plans and store execution. You will act as Manager on Duty when scheduled, lead shifts, coach teammates, and ensure exceptional customer experiences rooted in our values.

This role emphasizes product knowledge, operational excellence, and safe, engaging store environments. Requires a high school diploma or equivalent, strong communication, and the ability to work peak days, evenings, weekends, and

Qualifications

• Customer-first mindset in retail environments.
• Ability to coach and mentor teammates.
• Strong communication and adaptability in fast-paced settings.

Responsibilities

• Lead store tasks as delegated by Store Manager, including Manager on Duty duties.
• Provide feedback and coaching to team members.
• Deliver exceptional in-store customer experiences through product knowledge and selling skills.
• Maintain knowledge of product, policies, and store strategies.
• Set daily goals and direct shifts for the team.
• Perform opening/closing routines and interpret company directives.

Skills

Customer service

Leadership

Communication

Coaching

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works in Charlotte, NC is seeking a proactive Key Holder to support delivering sales plans and store execution. You will act as Manager on Duty when scheduled, lead shifts, coach teammates, and ensure exceptional customer experiences rooted in our values.

This role emphasizes product knowledge, operational excellence, and safe, engaging store environments. Requires a high school diploma or equivalent, strong communication, and the ability to work peak days, evenings, weekends, and