Key Accounts Program Manager - Remote with Local Visits

WM (Waste Management); Nashville (TN); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) with company match

Paid vacation

Holidays

Personal days

Stock purchase plan

Job summary

WM (Waste Management) is seeking a Program Manager, Key Accounts for the Nashville area. The role focuses on account management and retention of existing customers, with mostly remote work and occasional site visits when needed.

Ideal candidates have outside/field sales experience in B2B settings and a track record of maintaining high customer satisfaction, while navigating local, state and federal regulations. Relocation not required.

Qualifications

• Bachelor's Degree in Sales, Marketing, Business Administration or similar area of study.
• High School Diploma or GED with four years of relevant work experience.
• 2 years of relationship management experience in environmental, waste or related service industry.

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Skills

Relationship management

Customer service

B2B sales

Education

Bachelor's degree

High school diploma or GED

Job description

WM (Waste Management) is seeking a Program Manager, Key Accounts for the Nashville area. The role focuses on account management and retention of existing customers, with mostly remote work and occasional site visits when needed.

Ideal candidates have outside/field sales experience in B2B settings and a track record of maintaining high customer satisfaction, while navigating local, state and federal regulations. Relocation not required.