Program Manager, Key Accounts - Nashville, TN

WM (Waste Management); Nashville (TN); À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) with company match

Paid vacation

Holidays

Personal days

Stock purchase plan

Résumé du poste

WM (Waste Management) is seeking a Program Manager, Key Accounts for the Nashville area. The role focuses on account management and retention of existing customers, with mostly remote work and occasional site visits when needed.

Ideal candidates have outside/field sales experience in B2B settings and a track record of maintaining high customer satisfaction, while navigating local, state and federal regulations. Relocation not required.

Qualifications

• Bachelor's Degree in Sales, Marketing, Business Administration or similar area of study.
• High School Diploma or GED with four years of relevant work experience.
• 2 years of relationship management experience in environmental, waste or related service industry.

Responsabilités

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Connaissances

Relationship management

Customer service

B2B sales

Formation

Bachelor's degree

High school diploma or GED

Description du poste

Quick Snapshot

The Program Manager, Key Accounts will cover the Nashville area. While it will mostly be work from home, candidates must live in the territory to visit customers in person when needed. This position is focused on account management and retention of existing customers. Prior outside / field sales experience in a business to business (B2B) setting will be preferred.

I. Job Summary

The Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities.

II. Essential Duties and Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.