Key Accounts Growth Executive - VMI & Upsell Focus

MSC Industrial Supply Co.; Richmond (VA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Commission

Company Car Program

Full Benefits Package

Job summary

MSC Industrial Supply Co. is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities within key accounts.

You will manage portfolios with revenues between $25K and $250K, delivering on-site service and comprehensive account management to maximize retention and sustainable growth. Responsibilities include expanding sales within accounts, deepening product penetration, and leveraging CRM to forecast and

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong technical aptitude with ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship‑building skills.
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC‑based order systems and handheld scanning devices.
• Strong organizational, time management, and basic math skills.
• High degree of integrity and ability to build long‑term customer relationships.
• Reliable transportation, valid driver's license, and insurance as required by state law.
• Ability to work from a home office with personal computer and internet access.

Responsibilities

• Build and strengthen relationships with customers at various levels to ensure retention and satisfaction.
• Develop strategies to deepen account penetration, expand revenue opportunities, and achieve targets.
• Serve as a trusted advisor delivering tailored, value‑driven solutions addressing customer priorities.
• Lead the implementation of major company programs within assigned accounts.
• Process orders, verify shipments, stock inventory, and manage returns for accuracy.
• Leverage CRM to track sales activity, analyze trends, and forecast accurately.
• Collaborate with internal teams to deliver operational excellence and exceed customer expectations.
• Drive setup and optimization of vending and VMI services at new or existing locations.
• Design competitive pricing strategies for non‑contract customers.
• Monitor market trends and competitors to provide forward‑looking solutions.
• Prepare and submit timely, accurate sales reports per management expectations.
• Seek opportunities to acquire and retain clients through cross‑selling.

Skills

Outside sales experience

Industry experience

Technical aptitude

Problem solving

Communication

Remote work capability

Organization

Relationship building

Driver's license

Education

High school diploma or GED; 2–4 year degree preferred

Tools

MS Office

Order systems

Handheld devices

Job description

MSC Industrial Supply Co. is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities within key accounts.

You will manage portfolios with revenues between $25K and $250K, delivering on-site service and comprehensive account management to maximize retention and sustainable growth. Responsibilities include expanding sales within accounts, deepening product penetration, and leveraging CRM to forecast and