Key Account Manager II - Logistics & Solutions (Remote)

ICAT Logistics; Elkridge (MD); Remoto; USD 83.000 - 97.000; Tempo pieno

Descrizione del lavoro

ICAT Logistics in Elkridge, MD, is seeking a results-driven logistics and account management professional to bridge operations and sales, ensuring client needs are met 100% of the time. You will support client services, manage inquiries, and help develop new business opportunities across key accounts.

Collaborate across departments to prepare quotes, RFQs, and client presentations, and contribute to SOPs and process improvements.

Competenze

• Bachelor’s degree or equivalent required.
• 4+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience.
• 2+ years of freight quoting, pricing
• Intermediate skills with Microsoft Office products
• Ability to plan and effectively set priorities for implementation
• Proven analytic and problem-solving skills in a time-sensitive, logistics environment
• Excels at meeting deadlines and demonstrates superior time management skills
• Strong communication skills and ability to work across teams

Mansioni

• Facilitate interaction between operations and sales to meet client needs.
• Oversee client inquiries via phone, email or other means, tracking acknowledgement and response quality.
• Handle exception and internal escalations as needed.
• Identify opportunities and work with the sales team.
• Collaborate across departments to generate metrics and reports for key accounts as needed.
• Assist in shipment origination or warehouse fulfillment, as needed.
• Continually look to implement better processes, procedures and/or automation.
• Other duties as assigned.

Conoscenze

Logistics operations

Account management

Analytical thinking

Time management

Communication

Multi-tasking

Formazione

Bachelor's degree or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

ICAT Logistics in Elkridge, MD, is seeking a results-driven logistics and account management professional to bridge operations and sales, ensuring client needs are met 100% of the time. You will support client services, manage inquiries, and help develop new business opportunities across key accounts.

Collaborate across departments to prepare quotes, RFQs, and client presentations, and contribute to SOPs and process improvements.