Key Account Manager I

ICAT Logistics; Elkridge (MD); On-site; USD 69,000 - 81,000; Full time

Job summary

ICAT Logistics in Elkridge, MD is seeking a Client Services & Sales Support Associate to bridge operations and sales, identify account opportunities, and support quotes and RFPs. You will collaborate across departments to ensure client needs are met and to develop new business opportunities from existing clients.

The role emphasizes responsive communication, data-driven process improvements, and delivering superior service to key accounts, with up to 10% travel and a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience with 2+ years in logistics and/or freight forwarding operations.
• 2+ years of freight quoting and pricing experience.
• Customer service experience and proficiency with Microsoft Office.
• Strong communication and organizational skills.

Responsibilities

• Oversee client inquiries via phone, email or other means and ensure response quality.
• Assist in preparing quotes, RFQs, RFIs, and client presentations.
• Collaborate across departments to deliver transportation and/or warehouse solutions.
• Support the development of SOPs for key clients and drive process improvements.

Skills

Customer service

Microsoft Office

Excel

Education

Bachelor’s degree or equivalent experience

Job description

Description

To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identifying accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Always exceed our customers’ expectations.

• Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients
• Exception handling and internal escalations as needed
• Responding to or delegating non-sales client inquiries (outside of general tracking, quotes).
• Identifying resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
• Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
• Working across departments to generate metrics and reports for key accounts as needed
• Identifying potential opportunities and work with the sales team
• Provide support to sales team as needed

Pricing & Operations Support

• Collaborate with the Operation team to deliver transportation and or warehouse solutions to our clients
• Assist in preparing RFPs, RFQs, RFIs, and client presentations
• Prepare and follow up on quotes for key clients to secure the opportunity
• Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
• Support the development of SOPs for key clients
• Recommend and implement process improvements to drive profitability and efficiency
• Assist in shipment origination or warehouse fulfillment, as needed
• Continually look to implement better processes, procedures and/or automation
• Other emergent duties and projects that may be requested in support of ICAT’s fast-paced environment
• other duties, as assigned

Qualifications & Skill Requirements

• Bachelor’s degree required or equivalent experience X+ years of experience in
• 2+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience
• 1+ years of freight quoting, pricing
• Customer service experience
• Advanced skills with Microsoft Office products (excel, word, outlook, ppt)

Key Competencies

• Ability to plan and effectively set priorities for implementation
• Proven analytic and problem-solving skills in a time-sensitive, logistics environment
• Excels at meeting deadlines and demonstrates superior time management skills
• Natural ability to multi-task in a fast-paced work setting with a strong attention to detail
• Superior communication skills and an ability to motivate people with an emphasis on listening skills
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Demonstrates ability to work in a client-centric setting
• Ability to be flexible as priorities shift
• Consistent in follow-up and follow-through
• Highly motivated team player with an outgoing and positive work attitude
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values

Physical Demands And Work Environment

• Most work is performed indoors in an office setting
• Flexible approach to work, due to clients’ needs and project support requirements
• Regularly use hands to type, handle, or feel
• Required to use close, distance, color, and peripheral vision, depth perception and can focus
• Must have clear, easy to understand oral communication ability
• Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat

Supervisory Responsibilities

No

Travel Requirement

Yes, up to 10%

Salary Range

$68,510 - $80,600