Account Manager I – Logistics Solutions & Key Accounts

AIT Worldwide Logistics, Inc.; Carpenter (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

AIT Worldwide Logistics, Inc. is seeking an Account Manager I to work with field sales and independently manage a portfolio of strategic customers, focusing on profitability, service levels, and load execution.

You will partner with carriers and internal teams to coordinate pricing, capacity, and problems, while participating in QBRs/MBRs and ensuring SLA commitments and customer satisfaction.

Responsibilities

• Maintain & grow key stakeholder relationships within a portfolio of existing customers, both external and internal; by being the subject matter expert on executing the operational needs / requirements of the customers, resulting in increased revenue & volume
• Accountable for portfolio load management process by partnering with Carrier Sales team on coverage status of each shipment. Proactively communicate the status and performance updates to the customer in a timely manner
• Communicate with customers regarding pricing, accessorials, and cost adjustments and partner with the Sales / Management team to complete RFP's. Regularly analyze customer profitability and take action to adjust pricing or commitments with customer; escape to Account Executive or Management, as necessary.
• Maintain Account Receivable aging within AIT TS terms and actively pursue past-due invoices and short-pays in collaboration with internal collections team
• Troubleshoot and resolve customer issues including communication on carrier delays, breakdowns and other order exceptions
• Prepare and actively participate in customer reviews (i.e. QBR, MBR's)
• Maintain record of customer engagement to ensure SLA’s are met
• Assist building loads in accordance with customer SOP and load requirements, as necessary
• Schedule appointments for pick-ups & deliveries, as necessary
• Work with Account Executive to create, maintain and update SOP's for all customers in portfolio
• Handle overages

Job description

AIT Worldwide Logistics, Inc. is seeking an Account Manager I to work with field sales and independently manage a portfolio of strategic customers, focusing on profitability, service levels, and load execution.

You will partner with carriers and internal teams to coordinate pricing, capacity, and problems, while participating in QBRs/MBRs and ensuring SLA commitments and customer satisfaction.