Key Account & Logistics Support Specialist

ICAT Logistics; United States; On-site; USD 69,000 - 81,000; Full time

Job summary

ICAT Logistics is seeking a client services and sales support professional in the United States to ensure client needs are met 100% of the time. You will identify accounts, support the sales team, and develop opportunities from existing clients while delivering superior service.

Key duties include managing inquiries, coordinating with operations, preparing quotes and presentations, and creating process improvements.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years' experience in logistics and/or freight forwarding operations and account management.
• 1+ years of freight quoting, pricing.
• Advanced skills with Microsoft Office products (Excel, Word, Outlook, PPT).
• Ability to plan and set priorities for implementation.
• Proven analytic and problem-solving skills in a time-sensitive logistics environment.
• Excellent time management and deadline-driven.
• Strong communication across diverse stakeholders.
• Ability to interact across a broad workforce.
• Client-centric focus.

Responsibilities

• Oversee client inquiries via phone, email or other means with tracking and response quality.
• Handle exception and internal escalations as needed.
• Respond to or delegate non-sales client inquiries.
• Identify resource efficiencies and compile marketing assets for BD efforts.
• Track key account news to identify engagement and growth opportunities.
• Generate metrics and reports for key accounts.
• Identify opportunities and work with the sales team.
• Provide support to sales team as needed.

Skills

Microsoft Office

Communication skills

Time management

Multitasking

Analytical skills

Teamwork

Client-centric

Problem solving

Listening skills

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

ICAT Logistics is seeking a client services and sales support professional in the United States to ensure client needs are met 100% of the time. You will identify accounts, support the sales team, and develop opportunities from existing clients while delivering superior service.

Key duties include managing inquiries, coordinating with operations, preparing quotes and presentations, and creating process improvements.