Key Account Growth Specialist - Logistics & Service

ATS, Inc.; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Advancement Opportunities

Competitive Base Salary

Excellent Earning Potential through In

Comprehensive Benefits Package

Paid Time Off (PTO) Accrual from Date

Job summary

ATS Logistics Services, Inc. is seeking a Key Account Representative to service its customer/shipper base by delivering outstanding customer service. The role involves contacting new and existing customers to secure shipments, maintaining shipper data in our system, and keeping shipment information up to date.

You will articulate the ATS value proposition to clients and foster long-term retention. The position requires strong communication, negotiation, and organizational skills, with occasional

Qualifications

• Higher education is preferred but not required.
• 1+ year experience in B2B customer service preferred.
• Understanding of marketing, sales and customer service principles.
• Self-starter with entrepreneurial spirit.
• Strong computer skills including Microsoft Office and internet research tools.
• Strong sales and negotiation skills.
• Strong analytical and problem-solving skills.
• Excellent time management and organizational skills.
• Strong customer service and interpersonal skills.
• Willing to travel infrequently, including overnight travel.

Responsibilities

• Respond to customer inquiries with ATS service knowledge.
• Manage day-to-day customer needs including order entry and tracking.
• Build long-term relationships with customers using service-centric processes.
• Grow existing business and close new opportunities using direct mail, networking, and calls.
• Negotiate and quote rates, recording all shipment terms daily.
• Coordinate with national sales and Logistics operations for optimal service.
• Communicate status and issues to national sales to protect customer relationships.
• Read, write, and interpret information clearly and accurately.
• Support a positive team environment and assist with department goals.
• Occasionally work outside normal hours; travel as needed.

Skills

Customer service

Sales

Negotiation

Microsoft Office

Communication

Time management

Organizational skills

Problem solving

Education

Higher education preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

ATS Logistics Services, Inc. is seeking a Key Account Representative to service its customer/shipper base by delivering outstanding customer service. The role involves contacting new and existing customers to secure shipments, maintaining shipper data in our system, and keeping shipment information up to date.

You will articulate the ATS value proposition to clients and foster long-term retention. The position requires strong communication, negotiation, and organizational skills, with occasional