Key Account Manager I

ICAT Logistics; United States; On-site; USD 69,000 - 81,000; Full time

Job summary

ICAT Logistics is seeking a client services and sales support professional in the United States to ensure client needs are met 100% of the time. You will identify accounts, support the sales team, and develop opportunities from existing clients while delivering superior service.

Key duties include managing inquiries, coordinating with operations, preparing quotes and presentations, and creating process improvements.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years' experience in logistics and/or freight forwarding operations and account management.
• 1+ years of freight quoting, pricing.
• Advanced skills with Microsoft Office products (Excel, Word, Outlook, PPT).
• Ability to plan and set priorities for implementation.
• Proven analytic and problem-solving skills in a time-sensitive logistics environment.
• Excellent time management and deadline-driven.
• Strong communication across diverse stakeholders.
• Ability to interact across a broad workforce.
• Client-centric focus.

Responsibilities

• Oversee client inquiries via phone, email or other means with tracking and response quality.
• Handle exception and internal escalations as needed.
• Respond to or delegate non-sales client inquiries.
• Identify resource efficiencies and compile marketing assets for BD efforts.
• Track key account news to identify engagement and growth opportunities.
• Generate metrics and reports for key accounts.
• Identify opportunities and work with the sales team.
• Provide support to sales team as needed.

Skills

Microsoft Office

Communication skills

Time management

Multitasking

Analytical skills

Teamwork

Client-centric

Problem solving

Listening skills

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identifying accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Always exceed our customers’ expectations.

Essential Duties and Responsibilities

• Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients
• Exception handling and internal escalations as needed
• Responding to or delegating non-sales client inquiries (outside of general tracking, quotes).
• Identifying resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
• Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
• Working across departments to generate metrics and reports for key accounts as needed
• Identifying potential opportunities and work with the sales team
• Provide support to sales team as needed

Pricing & Operations Support

• Collaborate with the Operation team to deliver transportation and or warehouse solutions to our clients
• Assist in preparing RFPs, RFQs, RFIs, and client presentations
• Prepare and follow up on quotes for key clients to secure the opportunity
• Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
• Support the development of SOPs for key clients
• Recommend and implement process improvements to drive profitability and efficiency
• Assist in shipment origination or warehouse fulfillment, as needed
• Continually look to implement better processes, procedures and/or automation
• Other emergent duties and projects that may be requested in support of ICAT’s fast-paced environment
• other duties, as assigned

Requirements

Qualifications & Skill Requirements

• Bachelor’s degree required or equivalent experience X+ years of experience in
• 2+ years' experience in logistics and/or freight forwarding operations and account management, Or equivalent education and experience
• 1+ years of freight quoting, pricing
• Advanced skills with Microsoft Office products (excel, word, outlook, ppt)
• Ability to plan and effectively set priorities for implementation
• Proven analytic and problem-solving skills in a time-sensitive, logistics environment
• Excels at meeting deadlines and demonstrates superior time management skills
• Natural ability to multi-task in a fast-paced work setting with a strong attention to detail
• Superior communication skills and an ability to motivate people with an emphasis on listening skills
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Demonstrates ability to work in a client‑centric setting
• Ability to be flexible as priorities shift
• Consistent in follow-up and follow-through
• Highly motivated team player with an outgoing and positive work attitude
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values

Physical Demands and Work Environment

• Most work is performed indoors in an office setting
• Flexible approach to work, due to clients’ needs and project support requirements
• Regularly use hands to type, handle, or feel
• Required to use close, distance, color, and peripheral vision, depth perception and can focus
• Must have clear, easy to understand oral communication ability
• Ability to sit for prolonged periods. May occasionally need to stoop, climb, or squat

Supervisory Responsibilities: No

Travel Requirement: Yes, up to 10%

Salary Range: $68,510 - $80,600

Salary Description

$68,510 - $80,600

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.