Field Client Manager: Growth & Retention Lead

LexisNexis; San Jose (CA); On-site; USD 66,000 - 109,000; Full time

Job summary

LexisNexis is seeking a Field Client Manager in San Jose, CA to manage mid-size accounts and drive retention and growth. You will lead client relationships, coordinate an account team, and develop strategies to meet customer needs while launching campaigns and addressing inquiries.

The role emphasizes proactive account management, cross-functional collaboration, and effective communication with customers to identify opportunities and resolve issues in a timely manner.

Qualifications

• Experience managing medium-sized accounts and driving retention.
• Ability to coordinate a sales team and guide client projects.
• Strong communication to clarify customer needs and present solutions.

Responsibilities

• Maintain relationships with customers and supervise an account management team.
• Clarify customer needs and present solutions using standard materials.
• Develop and execute customer contact plans for product launches.
• Handle customer queries and complaints and route complex issues.
• Identify potential customers and create sales opportunities.

Skills

Account management

Customer focus

Relationship building

Sales prospecting

Communication

Tools

CRM software

Job description

LexisNexis is seeking a Field Client Manager in San Jose, CA to manage mid-size accounts and drive retention and growth. You will lead client relationships, coordinate an account team, and develop strategies to meet customer needs while launching campaigns and addressing inquiries.

The role emphasizes proactive account management, cross-functional collaboration, and effective communication with customers to identify opportunities and resolve issues in a timely manner.