K-12 SaaS Account Manager - Growth & Renewal (Remote)

Niche; Kentucky; Remote; USD 75,000 - 120,000; Full time

Benefits offered by this job

Flexible work location

Fully paid health plan

Flexible PTO

Parental leave

401(k) with employer match

Job summary

Niche is a fully flexible employer offering remote work with optional Pittsburgh office, empowering you to choose how you work. The Account Manager will own a portfolio of K-12 customers, drive retention and revenue growth, deliver compelling product demonstrations, and collaborate with Customer Success and Sales Engineers to maximize value for clients.

You will build trusted advisor relationships, hit quarterly targets for net retention and upsell, and participate in onboarding and renewal

Qualifications

• Bachelor's degree in a business or education-related field.
• Minimum of 3 years of relevant experience, including sales and marketing in a SaaS environment
• Excellent presentation and communication skills
• Salesforce Experience
• Ability to thrive and quickly adapt to a fast-paced, team-oriented environment
• Someone fearless and persistent. Motivated by the challenge of building relationships with a variety of stakeholders and growing your book of business
• Experience selling in Education or Digital Media is a plus

Responsibilities

• Manage a full account portfolio and relationships with customers to increase revenue, drive long-term adoption and foster client health
• Cultivate a trusted advisor relationship with stakeholders and executive sponsors
• Collaborate with Customer Success Managers and Sales Engineers to ensure the team has everything they need to implement successfully and identify opportunities to cross-sell
• Prospect for new expansion opportunities within entire book of business (on cycle/off-cycle)
• Manage Client Relationships for clients up for renewal in the current year
• Negotiate Contracts, drive commercial process through acquiring signatures
• Present product demonstrations
• Support customers and solve problems for specific and individualized use cases
• Strong understanding of the platform and product suite
• Serve as the voice of the customer to drive improvement and provide a customer feedback loop to product and data teams
• Meet personal quarterly and annual dollar retention and expansion goals

Skills

Account management

Sales

SaaS experience

Communication skills

Presentation skills

Relationship building

Education

Bachelor's degree in business or education

Tools

Salesforce

Gong

Job description

Niche is a fully flexible employer offering remote work with optional Pittsburgh office, empowering you to choose how you work. The Account Manager will own a portfolio of K-12 customers, drive retention and revenue growth, deliver compelling product demonstrations, and collaborate with Customer Success and Sales Engineers to maximize value for clients.

You will build trusted advisor relationships, hit quarterly targets for net retention and upsell, and participate in onboarding and renewal