K-12 Onsite IT Support Technician

Socket.dev; Greensburg (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev is seeking an onsite IT support specialist to serve Decatur County Community Schools, delivering Tier I technical assistance to students, teachers, staff, and administrators. The role requires excellent communication and troubleshooting skills in a dynamic K-12 setting.

Responsibilities include deploying devices, imaging computers, installing software, repairing equipment, and tracking issues in a ticketing system while collaborating with leadership to keep school personnel informed

Qualifications

• Strong communication and troubleshooting skills for K-12 environment.
• Experience providing Tier I onsite technical support.

Responsibilities

• Provide Tier I onsite technical support for staff and students.
• Schedule and perform device deployments and end-of-year collection.
• Imaging computers and installing software; maintain inventory.
• Troubleshoot and repair devices and peripherals (iPads, Macs, Chromebooks, Windows PCs, interactive whiteboards).
• Document troubleshooting steps in the ticketing system and escalate when needed.
• Collaborate with Onsite Services Leadership and Client Experience teams to communicate ticket status and updates.
• Participate in weekly meetings and company learning events; uphold Five Star service onsite.

Job description

Socket.dev is seeking an onsite IT support specialist to serve Decatur County Community Schools, delivering Tier I technical assistance to students, teachers, staff, and administrators. The role requires excellent communication and troubleshooting skills in a dynamic K-12 setting.

Responsibilities include deploying devices, imaging computers, installing software, repairing equipment, and tracking issues in a ticketing system while collaborating with leadership to keep school personnel informed