Onsite Technician

Socket.dev; Greensburg (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev is seeking an onsite IT support specialist to serve Decatur County Community Schools, delivering Tier I technical assistance to students, teachers, staff, and administrators. The role requires excellent communication and troubleshooting skills in a dynamic K-12 setting.

Responsibilities include deploying devices, imaging computers, installing software, repairing equipment, and tracking issues in a ticketing system while collaborating with leadership to keep school personnel informed

Qualifications

• Strong communication and troubleshooting skills for K-12 environment.
• Experience providing Tier I onsite technical support.

Responsibilities

• Provide Tier I onsite technical support for staff and students.
• Schedule and perform device deployments and end-of-year collection.
• Imaging computers and installing software; maintain inventory.
• Troubleshoot and repair devices and peripherals (iPads, Macs, Chromebooks, Windows PCs, interactive whiteboards).
• Document troubleshooting steps in the ticketing system and escalate when needed.
• Collaborate with Onsite Services Leadership and Client Experience teams to communicate ticket status and updates.
• Participate in weekly meetings and company learning events; uphold Five Star service onsite.

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Decatur County Community Schools

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and escalation problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events