K-12 EdTech Customer Success Specialist (Travel)

Skyward; Provo (UT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement plan with company 
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Health, dental, and vision coverage

Life/AD&D and disability coverage

Employee Assistance Program

Wellness program

Job summary

Skyward seeks a Customer Success Technical Specialist to help K-12 schools succeed with our software solutions. You will train and support customers, develop implementation plans, and collaborate with teams to ensure high satisfaction.

The role requires travel and strong organizational skills. The position offers a dynamic, fast-paced environment, opportunities to work with districts across the country, and comprehensive benefits.

Qualifications

• Travel required: up to 25% of time for customer sites.
• A two- or four-year degree or equivalent experience considered.
• Strong work ethic and reliability are essential.
• Ability to work in both team and solo environments.
• Excellent organizational skills and dependability.

Responsibilities

• Serve as the front line in ensuring the best possible customer experience.
• Develop personalized implementation plans for new customers and support current ones.
• Demonstrate outstanding customer service and problem-solving to achieve satisfaction.
• Consult with customers via voice, email, and in-person to gather needs and assess software functionality.
• Design and implement appropriate solutions and guide system setup and procedures.

Skills

Customer success

Training delivery

Communication

Team collaboration

Education

Two- or four-year degree

Tools

Microsoft Office

Job description

Skyward seeks a Customer Success Technical Specialist to help K-12 schools succeed with our software solutions. You will train and support customers, develop implementation plans, and collaborate with teams to ensure high satisfaction.

The role requires travel and strong organizational skills. The position offers a dynamic, fast-paced environment, opportunities to work with districts across the country, and comprehensive benefits.