Customer Success Tech Specialist - K-12 EdTech

Skyward; Kansas City (MO); In loco; USD 46.000 - 51.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

8.5 paid holidays

401(k) retirement plan with company 2x

Health, dental, and vision coverage

Descrizione del lavoro

Skyward is seeking a Customer Success Technical Specialist to join our team in Stevens Point, WI, with potential remote opportunities in select states. The role focuses on delivering exceptional customer success, developing personalized implementation plans, and guiding customers through Skyward solutions.

Travel is required, with up to 25% of days on the road, and a two- to four-year degree is considered equivalent with experience.

Competenze

• Requires travel up to 25% of the time.
• Develop personalized implementation plans for new customers.
• Demonstrates outstanding customer service and problem-solving for Skyward solutions.
• Gathers information and evaluates software functionality with customers.
• Designs solutions and guides system setup and procedures.

Mansioni

• Serve as front line to deliver the best possible customer experience.
• Develop implementation plans for new customers and support current ones.
• Provide exceptional customer service to ensure satisfaction with Skyward solutions.
• Consult with customers through voice, video, and in-person interactions to gather requirements.
• Design, configure, and recommend procedures and system setups.

Conoscenze

Travel readiness

Customer-focused

Communication

Team and solo work

Formazione

Two- or four-year degree

Strumenti

Microsoft Office

Descrizione del lavoro

Skyward is seeking a Customer Success Technical Specialist to join our team in Stevens Point, WI, with potential remote opportunities in select states. The role focuses on delivering exceptional customer success, developing personalized implementation plans, and guiding customers through Skyward solutions.

Travel is required, with up to 25% of days on the road, and a two- to four-year degree is considered equivalent with experience.