Customer Success Tech Specialist Travel-Ready EdTech Impact

Skyward; Utah; On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Paid time off

8.5 paid holidays

401(k) retirement plan

Health/dental/vision coverage

Life/AD&D insurance

Short-/long-term disability

Employee Assistance Program

Wellness program

Job summary

Skyward is seeking a Customer Success Technical Specialist to join our team at the Stevens Point, WI corporate office. You will work one-on-one with customers in a fast-paced environment, delivering training and solutions while collaborating with a team to ensure ongoing success for our K-12 school customers.

The role emphasizes proactive customer service, implementation planning, and hands-on assistance with Skyward solutions.

Qualifications

• Requires willingness to travel up to 25% for business
• Demonstrates strong work ethic and reliability
• Ability to work in both team and solo environments
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office and basic tech tools

Responsibilities

• Serve as frontline in delivering best possible customer experience
• Develop personalized implementation plans for new customers
• Demonstrate exceptional customer service to ensure satisfaction with Skyward solutions
• Consult with customers through voice, email, and in-person to gather info and assess software functionality
• Design solutions, oversee system set-up, and recommend procedures

Skills

Travel ability

Teamwork

Strong work ethic

Organizational skills

Microsoft Office proficiency

Education

Two- or four-year degree

Tools

Microsoft Office

Job description

Skyward is seeking a Customer Success Technical Specialist to join our team at the Stevens Point, WI corporate office. You will work one-on-one with customers in a fast-paced environment, delivering training and solutions while collaborating with a team to ensure ongoing success for our K-12 school customers.

The role emphasizes proactive customer service, implementation planning, and hands-on assistance with Skyward solutions.