Customer Success Tech Specialist - Travel-Ready EdTech

Skyward; Michigan; On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Paid holidays

401(k) with company match

Health/Dental/Vision

Life/AD&D + disability

Employee Assistance Program

Job summary

Skyward is seeking a Customer Success Technical Specialist to join our team at the Stevens Point, WI corporate office. This role focuses on one-on-one customer collaboration to deliver training and solutions, ensuring a top-tier experience for K-12 schools.

The position is not a typical helpdesk role; you will work in a fast-paced environment and collaborate with teammates to support customers and implement Skyward solutions. Travel is required, and a degree or equivalent experience is welcomed.

Qualifications

• Customer-focused service skills and willingness to travel.
• Proficiency with Microsoft Office applications.
• Flexible schedule to travel up to 25% of time.

Responsibilities

• Develop personalized implementation plans for new customers and contribute to ongoing success of current customers.
• Demonstrate outstanding customer service skills and strive for customer satisfaction with Skyward solutions.
• Consult with customers through voice, email, and in-person to gather information and evaluate software functionality.
• Travel independently for business purposes; travel up to 25% (~40 travel days/year).
• Drive up to six hours to customer sites; overnight stays may be required.
• Proficient in Microsoft Office.
• A two- or four-year degree or equivalent experience will be considered.

Skills

Customer service

Travel 25%

Microsoft Office

Education

Two-year or four-year degree or equivalent

Job description

Skyward is seeking a Customer Success Technical Specialist to join our team at the Stevens Point, WI corporate office. This role focuses on one-on-one customer collaboration to deliver training and solutions, ensuring a top-tier experience for K-12 schools.

The position is not a typical helpdesk role; you will work in a fast-paced environment and collaborate with teammates to support customers and implement Skyward solutions. Travel is required, and a degree or equivalent experience is welcomed.