K-12 EdTech Customer Success Specialist (Hybrid)

Skyward; Town of King (WI); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Paid time off

8.5 paid holidays

401(k) retirement plan with company **

Health, dental, and vision coverage

Company sponsored basic life/AD&D, and

Job summary

Skyward, a company delivering software solutions for K-12 schools, is seeking a Customer Success Technical Specialist at its Stevens Point, WI corporate office. This non-call-center role involves working closely with customers to train and implement Skyward solutions and to ensure ongoing success.

Travel up to 25% is required. You will develop implementation plans, collaborate with customers one-on-one and in teams, and provide exceptional service to meet customer needs.

Qualifications

• Must be able to travel independently for business purposes.
• Travel required about 25% of the time.
• Strong work ethic and reliability.
• Ability to work in both team and solo environments.
• Proficient in Microsoft Office applications.
• A two- or four-year degree or equivalent experience will be considered.

Responsibilities

• Serve as the front line in our mission to provide the best possible experience for our customers.
• Develop personalized implementation plans for new customers and contribute to ongoing success of current customers.
• Demonstrate outstanding customer service skills and willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate software functionality.
• Design and formulate appropriate solutions, direct system setup, and recommend procedures.

Skills

Travel

Work ethic

Team work

Organization

Microsoft Office

Education

Two/Four-year degree

Job description

Skyward, a company delivering software solutions for K-12 schools, is seeking a Customer Success Technical Specialist at its Stevens Point, WI corporate office. This non-call-center role involves working closely with customers to train and implement Skyward solutions and to ensure ongoing success.

Travel up to 25% is required. You will develop implementation plans, collaborate with customers one-on-one and in teams, and provide exceptional service to meet customer needs.