K-12 Education Tech: Customer Success Specialist

Skyward; Texas; On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

8.5 paid holidays

401(k) with company match

Health, dental, and vision coverage

Life/AD&D and disability coverage

Employee Assistance Program

Job summary

Skyward, Inc. is seeking a Customer Success Technical Specialist in Stevens Point, WI. The role focuses on building strong customer relationships, delivering tailored implementation plans, and providing training and solutions for K-12 customers.

This is not a typical call-center job, but a fast-paced, collaborative position with travel. Travel is required up to 25% with potential days on-site at customer locations. A two- or four-year degree or equivalent experience is acceptable.

Qualifications

• Willingness to travel independently for business (about 25% of the time, ~40 travel days per year).
• Bachelor’s/Associate degree or equivalent combination of education and experience.
• Strong customer service skills with a focus on customer satisfaction and Skyward solutions.
• Proficient in Microsoft Office.
• Excellent communication and problem-solving abilities.

Responsibilities

• Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
• Travel independently for business purposes; travel requirements are approximately 25% (about 40 days/year).
• The employee must be able to drive up to six hours while traveling to and from customer sites; overnight stays may be required.

Skills

Microsoft Office

Education

Two or Four-year degree

Job description

Skyward, Inc. is seeking a Customer Success Technical Specialist in Stevens Point, WI. The role focuses on building strong customer relationships, delivering tailored implementation plans, and providing training and solutions for K-12 customers.

This is not a typical call-center job, but a fast-paced, collaborative position with travel. Travel is required up to 25% with potential days on-site at customer locations. A two- or four-year degree or equivalent experience is acceptable.