K-12 EdTech Customer Success Engineer — Travel-Ready

Skyward; Butlerville (IN); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan with company 2x

8 paid holidays

Company-sponsored life/AD&D

Short-term disability

Long-term disability

Job summary

Skyward in Stevens Point, WI is seeking a Customer Success Technical Specialist to partner with K-12 schools, delivering training and solutions while working one-on-one with customers in a fast-paced environment.

You’ll travel up to 25% to client sites, develop personalized implementation plans, and collaborate with a team to ensure exceptional service and successful deployments. A two- or four-year degree and strong Microsoft Office skills are required.

Qualifications

• Must have a two- or four-year degree or equivalent knowledge.
• Demonstrated outstanding customer service skills.
• Ability to travel up to 25% for business.
• Proficient in Microsoft Office.

Responsibilities

• Develop personalized implementation plans for new customers.
• Provide training and solutions in a fast-paced, customer-focused environment.
• Consult with customers by phone, email, and in person to gather info and assess software needs.
• Travel up to 25% to client sites; overnight travel may be required.

Skills

Customer service

Communication

Problem solving

Education

Two- or four-year degree

Tools

Microsoft Office

Job description

Skyward in Stevens Point, WI is seeking a Customer Success Technical Specialist to partner with K-12 schools, delivering training and solutions while working one-on-one with customers in a fast-paced environment.

You’ll travel up to 25% to client sites, develop personalized implementation plans, and collaborate with a team to ensure exceptional service and successful deployments. A two- or four-year degree and strong Microsoft Office skills are required.