Customer Success Tech Specialist | Remote Options

Skyward; Indianapolis (IN); Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan with company‑m​

Paid time off and holidays

Job summary

Skyward is seeking a Customer Success Technical Specialist to help K-12 customers implement and optimize Skyward software. The role blends training with one-on-one customer interaction in a fast-paced environment and requires travel countrywide.

Starting salary is a guiding figure, with opportunities across the travel-heavy schedule. This is not a traditional call-center role, and you will work with teams to deliver tailored solutions and training for districts.

Qualifications

• Must be able to travel independently for business purposes.
• Travel requirements are 25% resulting in average of 40 travel days per year.
• Employee must be able to drive up to six hours while traveling to customer sites.

Responsibilities

• Serve as the front line in our mission to provide the best possible experience for our customers.
• Develop personalized implementation plans for new customers and contribute to ongoing success of current customers.
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
• Design and formulate appropriate solutions, direct system setup, and recommend procedures.

Skills

Travel readiness

Teamwork

Microsoft Office

Strong work ethic

Education

Two-year or four-year degree

Job description

Skyward is seeking a Customer Success Technical Specialist to help K-12 customers implement and optimize Skyward software. The role blends training with one-on-one customer interaction in a fast-paced environment and requires travel countrywide.

Starting salary is a guiding figure, with opportunities across the travel-heavy schedule. This is not a traditional call-center role, and you will work with teams to deliver tailored solutions and training for districts.