Customer Success Tech Specialist - Travel‑Ready, K-12 Impact

Skyward; Illinois; Híbrido; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

8.5 paid holidays

401(k) with company match

Health, dental, and vision coverage

Life/AD&D and disability insurance

EAP (Employee Assistance Program)

Wellness program

Descripción de la vacante

Skyward is a global company creating software solutions for K-12 schools, with a family-like culture. The Customer Success Technical Specialist will work in a fast-paced environment, guiding customers through training and solution delivery while collaborating with the team to ensure success.

The role emphasizes frontline customer experience, travel up to 25%, and a mix of in-person and remote interactions. A two- or four-year degree or equivalent experience is considered useful for this position.

Formación

• Must be able to travel independently for business purposes (25% travel).
• Must have a strong work ethic.
• Ability to work both in a team and in a solo environment.
• Dependable with strong organizational skills.
• Proficient in Microsoft Office.
• A two or four-year degree or equivalent knowledge, skill, and abilities will be considered.

Responsabilidades

• Serve as the front line in our mission to provide the best possible experience for our customers.
• Develop personalized implementation plans for new customers and contribute to ongoing success of current customers.
• Demonstrate outstanding customer service and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate software functionality.
• Design and formulate appropriate solutions, direct system setup, and recommend procedures.

Conocimientos

Strong work ethic

Team collaboration

Independent work

Organizational skills

Microsoft Office

Educación

2- or 4-year degree

Herramientas

Microsoft Office

Descripción del empleo

Skyward is a global company creating software solutions for K-12 schools, with a family-like culture. The Customer Success Technical Specialist will work in a fast-paced environment, guiding customers through training and solution delivery while collaborating with the team to ensure success.

The role emphasizes frontline customer experience, travel up to 25%, and a mix of in-person and remote interactions. A two- or four-year degree or equivalent experience is considered useful for this position.