Customer Success Tech Specialist — Travel-Ready & Hybrid

Skyward; Kansas; Hybrid; USD 46,000 - 51,000; Full time

Benefits offered by this job

PTO

8.5 paid holidays

401(k) with company match

Health, dental, and vision coverage

Life/AD&D, disability insurance

Employee Assistance Program

Wellness program

Job summary

Skyward in Stevens Point, Wisconsin, seeks a Customer Success Technical Specialist to work with K-12 school clients in a fast-paced, collaborative environment. You will train customers, tailor implementation plans, and ensure successful use of Skyward solutions.

Travel up to 25% is required. The role emphasizes strong customer service, teamwork, and proficient Microsoft Office skills. Start date is January 11, 2027, with compensation aligned to the stated salary range.

Qualifications

• Must be able to travel independently for business.
• Strong work ethic.
• Ability to work both in team and solo environments.
• Dependable with strong organizational skills.
• Proficient in Microsoft Office.
• A two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered.

Responsibilities

• Serve as the front line in our mission to provide the best possible experience for our customers.
• Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
• Design and formulate appropriate solutions, direct system set-up, and recommend procedures.

Skills

Travel ability

Teamwork

Organizational skills

Microsoft Office

Customer service

Education

Two or four-year degree

Job description

Skyward in Stevens Point, Wisconsin, seeks a Customer Success Technical Specialist to work with K-12 school clients in a fast-paced, collaborative environment. You will train customers, tailor implementation plans, and ensure successful use of Skyward solutions.

Travel up to 25% is required. The role emphasizes strong customer service, teamwork, and proficient Microsoft Office skills. Start date is January 11, 2027, with compensation aligned to the stated salary range.