Junior Member Services Specialist

SECU; Troy (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

SECU's Associate Member Services Representative is an entry-level role designed to immerse you in branch operations and customer service across in-person and phone channels.

You will learn cash handling, account origination and maintenance, and how to assist members with online access while following standard procedures and security guidelines. The position emphasizes reliable attendance and professional presence in a team setting.

Qualifications

• High school diploma or GED required; bachelor’s degree or equivalent preferred.
• Strong communication and problem-solving abilities.
• Aptitude for meeting people and building trust with members.

Responsibilities

• Process transactions and balance a cash drawer per standards.
• Respond to member inquiries in person, by phone, and online.
• Assist with account origination, maintenance, and basic banking tasks.
• Balance vaults and assist with cash shipments and deposits.

Skills

Customer service

Cash handling

Communication

Problem solving

Attention to detail

Education

High school diploma or GED

Bachelor’s degree / CCUE / AA or AS via NC-CTP

Job description

SECU's Associate Member Services Representative is an entry-level role designed to immerse you in branch operations and customer service across in-person and phone channels.

You will learn cash handling, account origination and maintenance, and how to assist members with online access while following standard procedures and security guidelines. The position emphasizes reliable attendance and professional presence in a team setting.