Member Services Associate: Branch Operations Starter

SECU; Louisburg (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Officer to support branch operations and provide exemplary member service. You will respond to inquiries in person and by phone, assist with cash handling and basic account activities, and begin training in lending and collections under supervision.

The role emphasizes professionalism, confidentiality, and teamwork, with opportunities to learn insurance, retirement planning, and mortgage services through referrals as you progress.

Qualifications

• Demonstrates strong customer service and communication skills.
• Ability to handle member inquiries in person and by phone with courtesy.
• Willingness to learn lending and collections basics on the job.

Responsibilities

• Respond to member inquiries in person and by phone.
• Process routine branch tasks and cash handling with accuracy.
• Assist with Notary Public services and basic account openings.
• Maintain documents, scan files, and support other departments as needed.
• Learn CXone and basic financial advisory/products referrals.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Education

High school diploma or GED

Bachelor's degree or CCUE/NC-CTP

Tools

CXone

Job description

SECU is seeking an entry-level Associate Member Services Officer to support branch operations and provide exemplary member service. You will respond to inquiries in person and by phone, assist with cash handling and basic account activities, and begin training in lending and collections under supervision.

The role emphasizes professionalism, confidentiality, and teamwork, with opportunities to learn insurance, retirement planning, and mortgage services through referrals as you progress.