Member Services Associate - Start Your Banking Career

SECU; Roanoke Rapids (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Officer to support branch operations and deliver outstanding member service. You will handle inquiries in person and by phone, assist with cash handling and account maintenance, and begin training in lending and collections under supervision.

You will participate in training modules, learn CB practices, and apply SECU policies while upholding confidentiality and security. This role emphasizes growth toward Consumer Lending pathways.

Qualifications

• Must have excellent verbal and written communication.
• Ability to greet members professionally in person and on the phone.
• Willingness to learn lending and collections at this level.
• Demonstrates SECU’s Core Values and professional demeanor.
• Must complete core training and policies within 12 months.

Responsibilities

• Provide exemplary member service by responding to inquiries in person and by phone.
• Perform routine branch duties including cash handling and account maintenance.
• Begin training in lending and collections at this level.
• Follow security procedures and maintain confidentiality of member information.
• Coordinate with other departments to fulfill member requests.

Skills

Communication skills

People-facing aptitude

Confidentiality

Education

High school diploma or GED

Bachelor’s degree or CCUE certification (preferred)

Job description

SECU is seeking an entry-level Associate Member Services Officer to support branch operations and deliver outstanding member service. You will handle inquiries in person and by phone, assist with cash handling and account maintenance, and begin training in lending and collections under supervision.

You will participate in training modules, learn CB practices, and apply SECU policies while upholding confidentiality and security. This role emphasizes growth toward Consumer Lending pathways.