Junior IT Support Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking an Information Technology Support Technician I to provide first-line, entry-level technical support for enterprise, client/server, and desktop systems under close supervision.

You will handle help desk inquiries by phone and email, configure equipment, manage user access, and document tickets for reporting. The role includes assisting with VPN/Remote Desktop access and POS systems while upholding security policies.

Qualifications

• High school diploma required or equivalent.

Responsibilities

• Provide help desk phone and email support, addressing user inquiries with a positive, clear communication style.
• Process IT requests for new user equipment including workstations, printers, phones, and peripherals with required software.
• Assist users with system and application access including login, password resets, and verification.
• Enter, triage, and document new issues in the ticketing system with data from users and systems.
• Monitor system alerts and respond per established procedures.
• Install and troubleshoot software/hardware on Windows PCs, POS systems, printers, and mobile devices.
• Assist guests and team members with remote access via VPN or Remote Desktop.
• Follow security and password policies when provisioning user access.
• Adhere to IT processes for approvals, after-hours support, escalation, and change coordination.
• Other duties as assigned.

Skills

Help desk

Customer service

Windows OS

Networking basics

Information security

English communication

Ticketing

POS systems

VPN

Remote Desktop

Education

High School Diploma

Tools

VPN

Remote Desktop

Ticket system

POS systems

Job description

Grand Sierra Resort in Reno, NV is seeking an Information Technology Support Technician I to provide first-line, entry-level technical support for enterprise, client/server, and desktop systems under close supervision.

You will handle help desk inquiries by phone and email, configure equipment, manage user access, and document tickets for reporting. The role includes assisting with VPN/Remote Desktop access and POS systems while upholding security policies.