Entry-Level IT Help Desk Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Grand Sierra Resort seeks an Information Technology Support Technician I to provide first-line, routine technical support for enterprise, client/server, and desktop systems in Reno, NV. Under supervision, assist with troubleshooting and basic repairs of computer systems, peripherals, and networks.

You will handle help desk inquiries via phone and email, process hardware requests, support login issues, and document steps in the ticket system in a timely manner.

Qualifications

• Knowledge of basic operating system concepts, networking, and hardware.
• Microsoft Office and common business applications.
• Principles of effective guest service and communication.

Responsibilities

• Provide help desk support via phone and email to assist users.
• Process IT requests for new equipment and software installation.
• Assist users with system access including logins and password resets.
• Monitor systems and respond to alerts according to procedures.
• Document troubleshooting steps and resolutions in the ticketing system.
• Open and manage vendor support tickets escalated by senior staff.

Skills

OS fundamentals

Networking basics

Hardware knowledge

Microsoft Office

Customer service

Education

High School Diploma

Tools

Ticketing system

VPN

Remote Desktop

Job description

Grand Sierra Resort seeks an Information Technology Support Technician I to provide first-line, routine technical support for enterprise, client/server, and desktop systems in Reno, NV. Under supervision, assist with troubleshooting and basic repairs of computer systems, peripherals, and networks.

You will handle help desk inquiries via phone and email, process hardware requests, support login issues, and document steps in the ticket system in a timely manner.