Hospitality IT Support Specialist

Golden Nugget Hotel and Casino Lake Tahoe; Stateline (NV); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Employee discounts

Opportunities for advancement

Job summary

A leading hospitality venue in Stateline, Nevada, is seeking an IT Support Tech responsible for providing first-level support for various systems including PCs and networks. This role will involve tracking user incidents, collaborating with teams to maintain documentation, and ensuring user satisfaction with technology. Candidates should have an Associate’s degree in computer technology or equivalent and strong technical skills. This position provides competitive pay and benefits in a dynamic work environment.

Qualifications

• Strong personal computing skills and basic knowledge of computer operations.
• Intermediate technical skills in troubleshooting on multiple platforms and network topologies.
• Good customer service skills and excellent communication skills.

Responsibilities

• Provide first-level support for all systems and hardware.
• Track user incidents and system downtime.
• Collaborate to maintain standard operating procedures.

Skills

Problem determination

Customer service

Technical skills

Communication skills

Organization

Education

Associate’s degree in computer technology

Job description

A leading hospitality venue in Stateline, Nevada, is seeking an IT Support Tech responsible for providing first-level support for various systems including PCs and networks. This role will involve tracking user incidents, collaborating with teams to maintain documentation, and ensuring user satisfaction with technology. Candidates should have an Associate’s degree in computer technology or equivalent and strong technical skills. This position provides competitive pay and benefits in a dynamic work environment.