IT Operations Supervisor — Lead Helpdesk & Systems

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K retirement

Tuition Reimbursement

Scholarship Opportunity

Paid Vacation

Holiday Pay

Weekly Resort Prizes

Career Development

Free daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV seeks an IT Helpdesk Supervisor to lead the IT helpdesk and technicians, develop processes, and ensure timely resolution of issues. You will collaborate with management on plans, forecasts, and budgets while maintaining high service levels and onboarding new procedures.

The role requires strong guest service, supervisory experience, and solid IT problem-solving skills across Windows, Linux/OSX, and networking.

Qualifications

• Demonstrated guest service excellence and strong communication.
• Preferred 1 year supervisory experience in IT or helpdesk.
• 2+ years IT helpdesk experience with incident handling and escalations.
• Experience with TCP/IP networking and common protocols.
• Familiarity with Windows, Linux/OS X operating systems.
• Ability to plan projects and mentor technicians.

Responsibilities

• Oversee operations and supervision of the IT helpdesk and technicians.
• Collaborate with management to plan budgets, forecasts, and department goals.
• Develop, implement, and monitor escalation procedures and service levels.
• Document, track, and resolve problems to ensure timely resolution.
• Coordinate with IT systems and AV teams for server and application support.
• Mentor staff and train on new processes and systems.
• Prepare progress reports on work performed and outcomes.
• Lead installations, upgrades, and integrations with other departments.

Skills

Guest service

Supervisory experience

IT Helpdesk

Troubleshooting

Networking TCP/IP

Windows OS

Linux/OSX

Project planning

Mentoring/ coaching

Job description

Atlantis Casino Resort Spa in Reno, NV seeks an IT Helpdesk Supervisor to lead the IT helpdesk and technicians, develop processes, and ensure timely resolution of issues. You will collaborate with management on plans, forecasts, and budgets while maintaining high service levels and onboarding new procedures.

The role requires strong guest service, supervisory experience, and solid IT problem-solving skills across Windows, Linux/OSX, and networking.