Junior IT Support Technician — Start Your Tech Career

Kinsley Power Systems; Reno, Northern (NV, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Kinsley Power Systems in Reno, NV is seeking an entry-level Information Technology Support Technician I to provide first-line technical support for enterprise, client/server, and desktop systems. Under close supervision, you will troubleshoot and assist with repairs of computer equipment and peripherals.

Responsibilities include help desk support via phone and email, setting up new user equipment, configuring software, and basic network tasks.

Qualifications

• High school diploma or equivalent required.
• Prior IT helpdesk experience preferred.
• BasicWindows OS and networking knowledge required.

Responsibilities

• Provide help desk phone and email support, resolving user inquiries with a positive, clear communication style.
• Process IT requests for new user equipment including workstations, printers, phones, and peripherals with proper software setup.
• Assist users with system and application access, including login processes and password resets.
• Document troubleshooting steps and resolutions in the ticketing system for reporting and audit."
• Assist with remote access to systems using VPN, Remote Desktop, and other tools.

Skills

Help desk

Windows troubleshooting

Networking basics

VPN access

Customer service

Communication

Education

High School Diploma

IT Helpdesk experience

Tools

Remote Desktop

VPN

POS systems

Printers

Job description

Kinsley Power Systems in Reno, NV is seeking an entry-level Information Technology Support Technician I to provide first-line technical support for enterprise, client/server, and desktop systems. Under close supervision, you will troubleshoot and assist with repairs of computer equipment and peripherals.

Responsibilities include help desk support via phone and email, setting up new user equipment, configuring software, and basic network tasks.