Senior IT Support Specialist - On Site Reno

Voyager Technologies, Inc.; Reno (NV); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, dental, and vision

Gym memberships

401(k) with company match

Wellness programs

Job summary

Voyager Technologies, Inc. seeks a Mid to Senior IT Specialist to provide on-site IT support at our Reno, NV location.

The role reports to the IT Operations Manager within Corporate IT, focusing on reliable, secure end-user support and asset management for a demanding, government-led environment. The successful candidate will handle tier 1–3 issues, onboarding/offboarding, and access management with an emphasis on security, change control, and documentation.

Qualifications

• High school diploma or equivalent; related IT Certifications required.
• 5-7+ years of hands-on IT support or desktop support experience.
• Experience with Windows, macOS, M365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise apps.
• Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and ITSM practices.
• Ability to operate independently on-site while following enterprise IT, cybersecurity, and change-management standards.
• Strong customer service, documentation, troubleshooting, prioritization, and communication skills.
• U.S. Person status required for ITAR/export-control eligibility.

Responsibilities

• Provide hands-on Tier 1-3 IT support for Reno users across hardware, software, and collaboration tools.
• Manage incidents and requests via service desk; maintain documentation and customer focus.
• Troubleshoot Windows, macOS, M365, identity access, VPN, printers, and local connectivity issues.
• Escalate complex issues through IT, cybersecurity, networking, or vendor paths.

Skills

IT Support

Windows

macOS

Microsoft 365

Endpoint Management

Identity & Access

Collaboration Tools

Printers & Peripherals

Networking Fundamentals

IT Service Management

Customer Service

Education

High school diploma or equivalent

IT Certifications

Tools

Microsoft Intune

Entra ID

Active Directory

Defender

GCC High

ServiceNow

Jira

Halo

Zendesk

Jamf

Job description

Voyager Technologies, Inc. seeks a Mid to Senior IT Specialist to provide on-site IT support at our Reno, NV location.

The role reports to the IT Operations Manager within Corporate IT, focusing on reliable, secure end-user support and asset management for a demanding, government-led environment. The successful candidate will handle tier 1–3 issues, onboarding/offboarding, and access management with an emphasis on security, change control, and documentation.