Entry-Level IT Support Technician

Kinsley Power Systems; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Kinsley Power Systems is seeking an entry-level Information Technology Support Technician I in Reno, NV. The role provides first-line support for enterprise, client/server, and desktop systems under supervision.

You will handle help desk inquiries, process new equipment requests, assist with access and security, and document steps in the ticket system to help maintain system reliability.

Qualifications

• Entry-level IT helpdesk role providing first-line support.
• Basic knowledge of Windows OS, networking, and hardware.
• Ability to document issues and follow procedures.

Responsibilities

• Provide help desk phone and email support with a positive, clear voice.
• Process IT requests for new equipment and install software.
• Assist with system access, password resets, and login issues.
• Document troubleshooting steps and resolutions in the ticket system.
• Monitor and respond to alerts; escalate as needed.

Skills

Basic OS concepts

Networking fundamentals

Hardware troubleshooting

Customer service

Education

High School Diploma

Job description

Kinsley Power Systems is seeking an entry-level Information Technology Support Technician I in Reno, NV. The role provides first-line support for enterprise, client/server, and desktop systems under supervision.

You will handle help desk inquiries, process new equipment requests, assist with access and security, and document steps in the ticket system to help maintain system reliability.