IT Service Desk Technician II - Remote & Onsite

County of Nevada; Nevada City (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

CalPERS retirement

Vacation, holiday, and sick leave

Orthodontics coverage

457 options

Flex scheduling

Teleworking

Job summary

County of Nevada is seeking a Computer Services Technician to provide remote and in-person support for internal customers across Grass Valley, Nevada City, and Truckee. The role involves working with desktops, laptops, mobile devices, printers, and VoIP phones, and may include coordinating small projects with senior IS staff.

The ideal candidate will be a strong communicator with solid customer service skills, capable of explaining technical concepts in clear terms, and eager to learn.

Qualifications

• Graduation from high school or completion of GED program.
• Additional course work in computer operations/maintenance, from an accredited college or university, OR industry-provided training in computer and peripheral operations and/or maintenance, is preferred.
• Two years of experience in a role similar to the Computer Services Technician I in Nevada County is required for Level II.

Responsibilities

• Staff the Service Desk assisting customers with routine questions and requests for service on computer devices, software and hardware.
• Provides solutions and instructions via telephone, e-mail, or remote control.
• Responds in person to service calls on endpoint devices, systems and networks, performing diagnostics on computers and peripherals.
• Coaches customers on computer operations and usage.
• Installs and repairs basic telephony and computer equipment.
• Resolves hardware and software problems with vendor technical support and implements fixes as necessary.
• Cross-trains and collaborates with other IS staff in problem resolution.

Skills

Strong communication skills

Documentation skills

Troubleshooting skills

Customer service orientation

Education

High School Diploma or GED

Tools

Desktop PCs

Laptops

Mobile devices

Printers

VoIP phones

Job description

County of Nevada is seeking a Computer Services Technician to provide remote and in-person support for internal customers across Grass Valley, Nevada City, and Truckee. The role involves working with desktops, laptops, mobile devices, printers, and VoIP phones, and may include coordinating small projects with senior IS staff.

The ideal candidate will be a strong communicator with solid customer service skills, capable of explaining technical concepts in clear terms, and eager to learn.