Junior Client Project Liaison - Will Train

RXinsider LTD.; Greensburg (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Job summary

Pace seeks an entry-level professional to support the Project Management Team as a liaison between project management and sample receiving/log-in. You will intake and manage client work, process forms, and handle communication to ensure projects are set up efficiently.

The role requires a Bachelor's degree and at least one year of customer service experience. Training will be provided to learn internal policies, tools, and schedules in a office setting.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.
• Principles, practices, and techniques of customer service.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Correct business English, including spelling, grammar, and punctuation.

Responsibilities

• Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
• Acts as a liaison regarding client project needs and provides guidance and suggested actions to the Pace team to ensure a successful project setup.
• Directs client calls and requests to the appropriate project manager for follow-up.
• Schedules and enters bottle orders into the container order system based on the client's sample needs.
• Reviews login dashboard and updates information and confirmations as necessary.
• Assists with developing or participating in project management or cross-functional project objectives with budgets, timelines, materials, and personnel.

Skills

Customer service

Training others

Report writing

Judgment and initiative

Discretion

Team collaboration

Relationship building

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Job description

Pace seeks an entry-level professional to support the Project Management Team as a liaison between project management and sample receiving/log-in. You will intake and manage client work, process forms, and handle communication to ensure projects are set up efficiently.

The role requires a Bachelor's degree and at least one year of customer service experience. Training will be provided to learn internal policies, tools, and schedules in a office setting.