Entry-Level Client Project Coordinator

Pace; Greensburg (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Job summary

Pace seeks an entry-level professional to support the Project Management Team as a liaison between project management and sample receiving/log-in. You will intake and manage client work, process forms, and handle communication to ensure projects are set up efficiently.

The role requires a Bachelor's degree and at least one year of customer service experience. Training will be provided to learn internal policies, tools, and schedules in a office setting.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.
• Principles, practices, and techniques of customer service.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Correct business English, including spelling, grammar, and punctuation.

Responsibilities

• Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
• Acts as a liaison regarding client project needs and provides guidance and suggested actions to the Pace team to ensure a successful project setup.
• Directs client calls and requests to the appropriate project manager for follow-up.
• Schedules and enters bottle orders into the container order system based on the client's sample needs.
• Reviews login dashboard and updates information and confirmations as necessary.
• Assists with developing or participating in project management or cross-functional project objectives with budgets, timelines, materials, and personnel.

Skills

Customer service

Training others

Report writing

Judgment and initiative

Discretion

Team collaboration

Relationship building

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Job description

Entry Level (Will Train!)

Responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving/log-in to successfully intake and manage the clients' work.

ESSENTIAL FUNCTIONS:

• Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.
• Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
• Directs client calls and requests to the appropriate project manager for follow-up.
• Schedules and enters bottle orders into the container order system based on the client's sample needs.
• Reviews login dashboard and updates information and confirmations as necessary.
• Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management.
• Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Principles, practices, and techniques of customer service.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing and providing professional-level customer service in a variety of markets.
• Training others in policies and procedures related to the work.
• Preparing functionals reports, correspondence, and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

WORKING ENVIRONMENT:

Work is performed in an office setting.