Joyful Guest Services & Cake Experience Specialist

Nothing Bundt Cakes; Herndon (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Casual dress code

Job summary

Nothing Bundt Cakes in Herndon, VA is seeking a Guest Services Representative to greet guests, help them choose the perfect cake for celebrations, and ensure orders are accurate and timely.

You will educate customers on cake sizes, flavors, and promotions, upsell accessories, maintain a tidy display, and invite guests to join NbC Email Club for exclusive promotions. Training is provided in a casual, friendly environment with cake discounts.

Qualifications

• Excellent guest service skills and a warm, welcoming attitude.
• Good communication and ability to upsell merchandise.

Responsibilities

• Greet walk-in and phone guests with warmth to determine interests and needs.
• Educate guests on cake options, sizes, flavors, and promotions.
• Suggest balloons, candles, and cards to complete celebrations.
• Process orders accurately using the POS system and invite guests to join Email Club.
• Keep the bakery clean and organized, including display cases.
• Restock merchandise and assist with decorations and packaging as needed.

Skills

Customer service

Friendly demeanor

Communication

Tools

POS system

Job description

Nothing Bundt Cakes in Herndon, VA is seeking a Guest Services Representative to greet guests, help them choose the perfect cake for celebrations, and ensure orders are accurate and timely.

You will educate customers on cake sizes, flavors, and promotions, upsell accessories, maintain a tidy display, and invite guests to join NbC Email Club for exclusive promotions. Training is provided in a casual, friendly environment with cake discounts.