Joyful Guest Experience Specialist (Cake Discounts)

Velocity Staffing; Herndon (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes is seeking a Guest Services Representative to welcome guests, help them choose the perfect cake for celebrations, and ensure orders run smoothly. You will assist with merchandise and maintain a clean, inviting bakery environment.

This role emphasizes warmth, product knowledge, and delivering a joyful customer experience. Responsibilities include greeting guests, explaining cake options, processing orders at the POS, and supporting cake decorating and packaging as needed.

Qualifications

• Customer service experience preferred.
• Ability to explain cake options clearly.
• Friendly and professional demeanor.

Responsibilities

• Greet walk-in and phone guests warmly to determine interests and needs using NbC service steps.
• Educate guests on NbC cake distinctions, sizes, flavors, pricing and promotions.

Skills

Guest service

Communication

Sales support

Tools

POS system

Job description

Nothing Bundt Cakes is seeking a Guest Services Representative to welcome guests, help them choose the perfect cake for celebrations, and ensure orders run smoothly. You will assist with merchandise and maintain a clean, inviting bakery environment.

This role emphasizes warmth, product knowledge, and delivering a joyful customer experience. Responsibilities include greeting guests, explaining cake options, processing orders at the POS, and supporting cake decorating and packaging as needed.