Joyful Guest Experience Specialist

Nothing Bundt Cakes #192; Herndon (VA); On-site; USD 42,981,000 - 60,174,000; Full time

Benefits offered by this job

Medical benefits

401K after 90 days

Flexible schedule

Cake discounts

Job summary

Nothing Bundt Cakes #192 in Herndon, VA seeks a Guest Services Representative to warmly greet walk-in and phone guests, help them choose the perfect cake for celebrations, and ensure orders go off without a hitch.

You’ll learn NbC Sweet Steps of Service, upsell accessories like balloons and cards, maintain a clean display, and support a casual, friendly team with flexible schedules and opportunities to grow.

Responsibilities

• Greet walk-in and phone guests with warmth to determine interests and needs, following NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake options, sizes, flavors, pricing, and promotions.
• Suggest additional merchandise (balloons, cards) to complete celebrations.
• Process guest orders efficiently and accurately using the POS system and invite guests to join NbC Email Club.
• Uphold a clean and organized bakery presentation, including routine cleaning of surfaces.
• Replenish retail merchandise and cake display case to ensure strong visuals.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with health and safety guidelines and NbC policies, including dress code and hygiene.
• Maintain consistent attendance and punctuality.

Job description

Nothing Bundt Cakes #192 in Herndon, VA seeks a Guest Services Representative to warmly greet walk-in and phone guests, help them choose the perfect cake for celebrations, and ensure orders go off without a hitch.

You’ll learn NbC Sweet Steps of Service, upsell accessories like balloons and cards, maintain a clean display, and support a casual, friendly team with flexible schedules and opportunities to grow.