Jira Service Management Specialist — Hybrid Contract (Automation & Integrations)

Mitchell Martin Inc.; Madison (WI); Hybrid; USD 69,000 - 83,000; Full time

Job summary

Mitchell Martin Inc. in Madison, Wisconsin seeks a Jira Service Management Specialist to configure and administer service management platforms in a hybrid contract role.

You will implement workflows, integrate with enterprise systems, and build dashboards to improve IT service delivery. The ideal candidate has at least 3 years of hands-on experience with service management platforms, strong process design skills, and a Bachelor’s degree or equivalent IT experience; familiarity with data

Qualifications

• 3+ years configuring service management platforms.
• Experience designing and implementing workflows and automation rules.
• Proven track record in improving service delivery operations and ITSM maturity.
• Bachelor's degree or equivalent work experience in IT.

Responsibilities

• Configure workflows, forms, approvals, and automation rules using native functionality.
• Integrate the platform with third-party enterprise applications to enhance service consistency.
• Modify data schemas and asset configurations as prescribed by data governance.
• Assist with data import and quality assurance validation from legacy systems.
• Build dashboards, reports, and analytics for enhanced data visibility.

Skills

ITSM

Workflow automation

Automation tools

Data governance

Education

Bachelor's degree or equivalent

Job description

Mitchell Martin Inc. in Madison, Wisconsin seeks a Jira Service Management Specialist to configure and administer service management platforms in a hybrid contract role.

You will implement workflows, integrate with enterprise systems, and build dashboards to improve IT service delivery. The ideal candidate has at least 3 years of hands-on experience with service management platforms, strong process design skills, and a Bachelor’s degree or equivalent IT experience; familiarity with data