Hybrid Jira Service Management Specialist - ITSM Automation

Fellowship Health Resources, Inc.; Madison (WI); Hybrid; USD 55,000 - 124,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Fellowship Health Resources, Inc. in Madison, WI seeks a Jira Service Management Specialist for a up to 6-month contract with possible extension. Hybrid 60/40, two onsite days per week. Must relocate to WI before starting.

Local candidates preferred. Interview process is in person during November. Submit resume, hourly rate, and qualifications. Role focuses on configuring JSM, designing ITIL-aligned workflows, automations, and enterprise integrations; heavy emphasis on JSM assets/CMDB, SLA

Qualifications

• Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating with third-party systems via REST APIs or native connectors.

Skills

JSM configuration & administration

REST APIs / webhooks integration

SSO (Microsoft Entra, Okta)

ITIL / ITSM workflows

Atlassian automation

PowerShell or Python scripting

Confluence knowledge base

JQL for queue management

CMDB familiarity

Stakeholder discovery workshops

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Tools

Confluence

Jira

JSM

Job description

Fellowship Health Resources, Inc. in Madison, WI seeks a Jira Service Management Specialist for a up to 6-month contract with possible extension. Hybrid 60/40, two onsite days per week. Must relocate to WI before starting.

Local candidates preferred. Interview process is in person during November. Submit resume, hourly rate, and qualifications. Role focuses on configuring JSM, designing ITIL-aligned workflows, automations, and enterprise integrations; heavy emphasis on JSM assets/CMDB, SLA