Jira Service Management Specialist

Mitchell Martin Inc.; Madison (WI); Híbrido; USD 69.000 - 83.000; Jornada completa

Descripción de la vacante

Mitchell Martin Inc. in Madison, Wisconsin seeks a Jira Service Management Specialist to configure and administer service management platforms in a hybrid contract role.

You will implement workflows, integrate with enterprise systems, and build dashboards to improve IT service delivery. The ideal candidate has at least 3 years of hands-on experience with service management platforms, strong process design skills, and a Bachelor’s degree or equivalent IT experience; familiarity with data

Formación

• 3+ years configuring service management platforms.
• Experience designing and implementing workflows and automation rules.
• Proven track record in improving service delivery operations and ITSM maturity.
• Bachelor's degree or equivalent work experience in IT.

Responsabilidades

• Configure workflows, forms, approvals, and automation rules using native functionality.
• Integrate the platform with third-party enterprise applications to enhance service consistency.
• Modify data schemas and asset configurations as prescribed by data governance.
• Assist with data import and quality assurance validation from legacy systems.
• Build dashboards, reports, and analytics for enhanced data visibility.

Conocimientos

ITSM

Workflow automation

Automation tools

Data governance

Educación

Bachelor's degree or equivalent

Descripción del empleo

Jira Service Management Specialist - Madison, WI - Contract - $50-60 Per HR

Join a dynamic team as a specialist in service management technologies in Wisconsin. This hybrid contract role involves configuring and administering service management platforms and integrating them with various enterprise systems. The position requires strong expertise in workflow automation and service management best practices.

Key Responsibilities

• Configure workflows, forms, approvals, and automation rules using native functionality.
• Integrate the platform with third-party enterprise applications to enhance service consistency.
• Modify data schemas and asset configurations as prescribed by data governance.
• Assist with data import and quality assurance validation from legacy systems.
• Build dashboards, reports, and analytics for enhanced data visibility.

Qualifications

• Minimum 3 years of experience configuring and administering service management platforms.
• Experience designing and implementing workflows and automation rules aligned to industry frameworks.
• Proven track record in improving service delivery operations and ITSM process maturity.
• Hands-on experience with automation tools to reduce manual effort and improve consistency.
• Bachelor's degree or equivalent work experience in IT.

Core Technologies

Service Management Platforms | Identity Providers | Configuration Management Systems | Monitoring Tools | HR Systems | ERP Platforms

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)

26-28305