Jira Service Management Specialist - ITSM Automation (Hybrid WI)

CCI- Computer Consultants International, Inc.; Madison (WI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Wisconsin Department of Natural Resources (DNR) seeks a Jira Service Management (JSM) Specialist to lead Phase 2 technical implementation. You will configure workflows, integrate with Azure/DevOps and InTune, and refine CMDB assets to improve IT service delivery.

You will support data migration from Cherwell, develop dashboards, and document processes while collaborating with Change Management and the IT team. Hybrid work in Madison is involved.

Qualifications

• 3+ years configuring JSM with third‑party integrations via REST APIs or webhooks.
• 3+ years designing ITIL‑aligned service workflows and automation.
• 3+ years improving ITSM operations and tooling adoption.
• Hands-on Atlassian automation to reduce manual work.

Responsibilities

• Configure JSM workflows, forms, approvals, notifications, and automation rules.
• Streamline service delivery through intelligent workflow design.
• Integrate JSM with 3rd‑party enterprise apps and business process automations via API calls.
• Modify JSM CMDB schemas and asset configurations as per governance.
• Data migration support from Cherwell and QA data integrity checks.
• Build JSM dashboards/reports/analytics and a knowledge base.

Skills

JSM configuration

REST API integration

Atlassian automation

ITIL/ITSM processes

Forge Development

Change management

Education

Bachelor’s degree or equivalent (12 yrs)

Associate’s degree + 6 yrs experience

Tools

Azure/DevOps

InTune

Configuration Manager

Cherwell (legacy)

Job description

Wisconsin Department of Natural Resources (DNR) seeks a Jira Service Management (JSM) Specialist to lead Phase 2 technical implementation. You will configure workflows, integrate with Azure/DevOps and InTune, and refine CMDB assets to improve IT service delivery.

You will support data migration from Cherwell, develop dashboards, and document processes while collaborating with Change Management and the IT team. Hybrid work in Madison is involved.